COVID-19 update (1)
24 March 2020
Since our last communication on this subject we have been implementing our business continuity plan in incremental stages.
We don't think you'll notice the changes we have made but this email is to confirm that the majority of our staff are now working from home.
Our new set up should not affect the service you expect but please bear with us while we adjust to this new way of working.
All the usual phone numbers are still operating and you'll be able to reach our staff during our working hours (9am to 5pm) as you currently can.
We are still monitoring postal deliveries to the office so will still be able to deal with communications sent in all forms.
If you are able to, now's the time to start making more use of electronic communication and we are contacting our clients who we don't currently hold an email address for to encourage this, where possible. If you're able to pay your premium using online banking rather than sending in a cheque, please do so at this time. Please call us if you need details of our client money account.
We continue to monitor the information provided by government online and the regular daily briefings together with reliable news sources and encourage you to do the same. There is a wealth of information provided to help and support businesses such as ours and yours through this difficult time.